Shipping Time and Address Change Policy

Last Updated on: August 1, 2024

Shipping Time

• Free Shipping: Enjoy free shipping on all orders within the United Kingdom.
• Shipping Area: We currently only ship to addresses within the United Kingdom.
• Handling Time: Orders are processed within 1 business day.
• Delivery Time: Typically delivered within 2 business days.

Address Change

• Reconsignment Fee: Changing the shipping address after order processing incurs a reconsignment fee. We will notify you via email regarding the fee for address changes.
• Payment Method Restrictions: Certain payment methods may not allow for changes to the shipping address.

Call Before Delivery

• Request Option: Request a free "Call Before Delivery" to schedule your delivery appointment 24 hours before the estimated arrival. This option is required for residential deliveries and recommended for businesses with irregular hours.
• Missed Appointments: If the delivery appointment is missed, redelivery fees may apply.

Damaged/Missing/Lost Items

• Delivery Receipt: Note any damages or missing items on the delivery receipt upon receipt of the package.
• Contact Us: Contact us within 1 business day for damaged items and within 5 business days for missing or lost items.
• Packaging and Photos: Keep damaged packaging materials for inspection and take pictures of any damages.

Order Tracking

Tracking Your Order: Track your order through your account on our website or via the shipping confirmation email.

Contact Information

For any inquiries or support, please contact us at:

Xpactrum
Xpactrum Limited,
5 The Mall,
London, W5 2PJ,
United Kingdom

Email: contact@xpactrum.com
Phone: +44 141 9012 345

Live Chat Support

For quick responses, use our live chat support available on our website. Simply click the chat icon at the bottom right corner of our page to start a conversation with our customer service team. Our live chat is available during business hours for fast and convenient assistance.

Business Hours

Monday to Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM

Thank you for shopping with Xpactrum. We are committed to ensuring a smooth and efficient delivery experience.